Effective Date: Feb-2025
Last Updated: Feb-2025

Welcome to UrjaOne! By accessing or using our website (www.urjaone.com) and mobile application (collectively referred to as the “Platform”), you agree to comply with and be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, please refrain from using our services.

1. Acceptance of Terms

By using the Platform, you acknowledge that you have read, understood, and agreed to these Terms, along with our Privacy Policy. These Terms apply to all users, including consumers, service providers, and businesses.

2. Services Offered

UrjaOne is an online marketplace that facilitates the sale of solar energy products, energy efficiency services, and connects consumers with service providers in the power sector. Our services include:

• Selling on-grid and off-grid solar solutions.
• Offering energy efficiency consultation and services.
• Enabling service providers to register and connect with potential customers.
• Providing informative blogs, news, and industry updates.

3. User Eligibility

To use UrjaOne, you must:

• Be at least 18 years old or have parental consent to use the Platform.
• Provide accurate and complete information during registration.
• Use the Platform only for lawful purposes.

4. Account Registration & Responsibilities

• Users may be required to create an account to access certain features.
• You are responsible for maintaining the confidentiality of your account credentials.
• UrjaOne reserves the right to suspend or terminate accounts found violating these Terms.

5. User Conduct

You agree NOT to:

• Engage in fraudulent, misleading, or unlawful activities.
• Post harmful, abusive, defamatory, or illegal content.
• Attempt to hack, disrupt, or misuse the Platform.
• Infringe upon intellectual property rights.

UrjaOne reserves the right to remove any content or suspend accounts found violating these rules.

6. Payments & Transactions

• Payments for products and services are securely processed via third-party payment gateways.
• UrjaOne does not store users’ financial information.
• Refunds and cancellations are subject to our Refund Policy.

7. Service Providers & Business Listings

• Service providers must ensure the accuracy of their business listings.
• UrjaOne is not liable for services rendered by third-party providers.
• Disputes between users and service providers must be resolved independently.

8. Intellectual Property Rights

• All content, trademarks, and materials on the Platform belong to UrjaOne or its licensors.
• Users may not copy, modify, or distribute any content without permission.

9. Limitation of Liability

UrjaOne is not liable for:

• Any indirect, incidental, or consequential damages.
• Service disruptions due to technical issues or third-party failures.
• Any disputes between users and service providers.

10. Privacy Policy

By using the Platform, you agree to our Privacy Policy, which outlines how we collect, store, and protect your data.

11. Termination of Access

UrjaOne reserves the right to suspend or terminate your access if you violate these Terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be resolved through arbitration or legal proceedings in Delhi, India.

13. Amendments & Updates

UrjaOne may update these Terms from time to time. Continued use of the Platform after changes implies acceptance of the revised Terms.

14. Contact Us

For any queries regarding these Terms, contact us at:support@urjaone.com